Unify customer support across Discord, Slack, Teams, GitHub, and the web into a single intelligent hub. AI-assisted ticket management, knowledge base search, and proactive customer engagement. Self-hosted, source-available, zero lock-in.
discord: token: $DISCORD_TOKEN channels: [support-forum] ai: model: claude-sonnet-4-6 pathfinder: mcp.copilotkit.ai autoRespond: true sla: firstResponse: 1h resolution: 24h routing: - match: [api, production, bug] route: @backend-team priority: HIGH
From AI-powered triage to SLA tracking, Outpost handles the full lifecycle of customer support.
Automatically classify, prioritize, and route incoming tickets using Claude and Pathfinder for intelligent knowledge base search.
Define response and resolution targets per priority level. Track SLA compliance in real-time with automatic escalation.
Unify Discord threads, Slack channels, Teams conversations, GitHub issues, and web tickets into a single queue. No more context switching between platforms.
Real-time metrics on ticket volume, resolution time, SLA compliance, and team performance. Exportable reports.
Send targeted announcements across all channels. Track delivery and engagement. Schedule broadcasts for optimal timing.
Track customer organizations, their support history, and health scores. Proactive outreach based on engagement patterns.
Route tickets to the right team member based on expertise, availability, and workload. Configurable routing rules.
AI-powered search across documentation, past tickets, and community discussions. Surfaces relevant answers automatically.
Sync tickets with external issue trackers like GitHub Issues and Linear. Changes flow both ways automatically via adapter plugins.
Reliable Postgres-backed job queue for background processing. Retries, dead-letter queue, and observable execution.
Connect to the platforms your community already uses. Each integration is a first-class citizen with full bidirectional sync.
Slash commands, thread management, auto-replies, and ticket creation from Discord messages. Full bot with rich embeds.
Slack Connect channel monitoring, AI-powered thread responses, slash commands, and Block Kit action buttons for feedback.
Azure Bot Service integration with Adaptive Cards, channel monitoring, ticket creation, and escalation workflows.
Issue and discussion tracking, label sync, auto-triage of bug reports, and PR-linked ticket resolution.
Bidirectional issue sync with Linear. Status, priority, assignee, labels, and comments all stay in sync automatically.
Sync account data — company name, ACV, close dates, and deal owner — from HubSpot into Outpost accounts automatically.
Full-featured Next.js dashboard for ticket management, analytics, account management, and team administration.
Clone, configure, deploy. Outpost runs anywhere Docker does.