Outpost Documentation

Outpost is CopilotKit's AI-powered support operations platform. It unifies customer support across Discord, Slack, Teams, GitHub, and the web into a single intelligent hub.

🚀 Quick Start

Get Outpost running locally in under 5 minutes with Docker and pnpm.

Get started →
🏗️ Architecture

Five processes, one database. Understand how Outpost is structured.

Learn more →
💬 Discord Bot

Set up the Discord bot for slash commands and thread-based support.

Set up →
🗨 Slack Bot

Connect Slack for channel monitoring and AI-powered thread responses.

Set up →
👥 Teams Bot

Set up the Microsoft Teams bot with Adaptive Cards and escalation.

Set up →
🐙 GitHub App

Install the GitHub App for issue and discussion tracking.

Install →
💼 HubSpot CRM

Sync account data (ACV, close dates, owner) from HubSpot CRM.

Set up →
🔄 Sync

Bidirectional sync with GitHub Issues, Linear, and more.

Learn more →
📈 Linear

Connect Linear for bidirectional issue synchronization.

Set up →
🔧 Setup Wizard

Three-step first-run wizard: org details, admin account, launch.

Learn more →
👥 Team Management

Invite team members, manage roles, and configure the team roster.

Manage team →
📧 Templates

Markdown email templates with variable interpolation and Resend delivery.

Learn more →

Quick Start Paths

⚡ I want to try it locally

  1. Clone the repo
  2. docker compose up -d for PostgreSQL
  3. pnpm install && pnpm dev
  4. Open http://localhost:3000

Full quick start guide →

🛠️ I want to deploy it

  1. Provision PostgreSQL 16
  2. Configure environment variables
  3. Deploy with Docker or your platform of choice
  4. Set up Discord bot, Slack bot, Teams bot, and GitHub App

Deployment guide →

Documentation Sections

START HERE

Quick Start

Clone, install, run. Get Outpost up in 5 minutes.

 CORE

Architecture

How Outpost's five processes and shared database work together.

 CONFIG

Configuration

Environment variables, SLA targets, routing rules, and more.

 INTEGRATION

Discord Bot

Slash commands, thread management, and auto-replies.

 INTEGRATION

Slack Bot

Channel monitoring, AI thread responses, and Block Kit actions.

 INTEGRATION

Teams Bot

Adaptive Cards, channel monitoring, and escalation workflows.

 INTEGRATION

GitHub App

Issue tracking, discussion sync, and automated triage.

 INTEGRATION

HubSpot CRM

Sync account data — ACV, close dates, owner — from HubSpot.

 SYNC

Bidirectional Sync

Sync tickets with GitHub Issues, Linear, and more trackers.

 SYNC

Linear

Bidirectional issue sync with Linear.

 SETUP

Setup Wizard

First-run wizard: create org, admin account, and launch.

 SETTINGS

Team Management

Invite members, assign roles, and manage your team.

 TEMPLATES

Templates

Markdown email templates with Resend integration.

 API

API Reference

REST endpoints, webhooks, and programmatic access.

 OPS

Deployment

Docker, Railway, and production best practices.

 COMMUNITY

Contributing

How to contribute to Outpost. Code style, PRs, and testing.